Wallet maintenance implies that one of several possible things could be happening:
- There could be a possible fork on the blockchain. In order to protect funds, we have disabled the wallet until a consensus has been made on which chain is the proper chain.
- The wallet has been updated by the developers and the exchange is in the process of implementing the wallet update.
- The wallet daemon on our end is stuck or has crashed.
There are other scenarios that may cause a wallet to be disabled. In general, the wallet is disabled to prevent users from attempting to deposit or withdraw to a wallet that may not be functioning properly.
I deposited coins while the wallet was offline. Will they be credited?
As long as your deposit was on the proper blockchain and its transaction ID can be found on the official explorer your coins should be credited when the wallet is turned back on.
Can I trade when a wallet is disabled?
In most cases you can continue trading if a wallet is disabled. If there is an issue that would cause trading issues, we would turn off the affected market.