Have you met our chatbot Olivia?
With an easy-to-use solution our team at NBX has trained and built the chatbot, Olivia, to answer questions we get from our customers, to be able to provide 24/7 customer support.
The chatbot solution, delivered by Kindly, is powered by AI and machine learning to craft personalised answers for questions asked about NBX, crypto and our platform. You can ask Olivia about:
With an easy-to-use solution our team at NBX has trained and built the chatbot, Olivia, to answer questions we get from our customers, to be able to provide 24/7 customer support.
The chatbot solution, delivered by Kindly, is powered by AI and machine learning to craft personalised answers for questions asked about NBX, crypto and our platform. You can ask Olivia about:
- How to make deposits and withdrawals
- Trading on NBX; fees, markets, orders, OTC and taxes
- Our onboarding process
- Insurance
- Our referral program
- Explanations of words we use
- … and more
To make the experience even better, Olivia will hand you over to a person on manual chat (when our support team is available) if she can not answer your question. If our manual chat is not open at the moment of your request, Olivia will help you send in a ticket to our support team that will handle your request. Note! When you are having a chat with Olivia you will be anonymous, unless we need to gather further information about you when handing you over to a person. We only gather information like name, e-mail and phone number, and will never ask you to provide other sensitive information (e.g. credit card number, bank account number, your personal identification number and so on). We gather this information to make sure we are able to answer your inquiry as fast as possible when we receive it, without the need to ask for further information.